Sunday, May 18, 2014

Presentation Topics of TQM

Presentation Topics of next Presenters

from Wednesday 21st May 2014

(1) tqm and ethics which includes ethics defined, trust, values, integrity, responsibility and managers roles in ethics

(2)organizations role in ethics ethical dilemmas, ethics training and codes, models for ethical decision making

(3) customers, identifying customers, communicating with customers,

(4) instituting QFD, Customer satisfaction process, value analysis and retention,

(5) establishing customer focus, recognizing customer driven organization, guaspari on customer satisfaction

(6) ,employee empowerment, inhibitors, managers role in empowerment, implementing empowerment.

(7) suggestion system, improvements and evaluation of suggestions, handling poor suggestions

(8) achieving full participation, recognizing empowered employees, beyond empowermrnt to enlistment

Saturday, May 10, 2014

Total Quality Management Articles

By Sir Shehzad
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